Paw Five Quality Guarantee
Paw Five prides itself in making superior quality products. There’s nothing more frustrating than buying a product that breaks. If, during your product’s lifetime of 30 days from the purchase date, it does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge. Hassle and worry free!
Please send us an e-mail at support@paw-five.com to get started.
US and Canada only. If you are outside of the US and Canada and have an issue with a Paw Five product, please contact us at support@paw-five.com
FREQUENTLY ASKED QUESTIONS
What is covered by the Paw Five Warranty?
Manufacturer's defects caused by poor craftsmanship or defective hardware or materials when purchased through authorized Paw Five dealers.
What is not covered by the Paw Five Warranty?
All products, except toys, are warrantied against manufacturing defects when purchased through an authorized dealer. If your Paw Five product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement.
We do not warranty or offer the Repair or Replacement Service for our toys, because toys, after all, are mostly to be chewed. We believe our toys are very durable, but some dogs are tougher chewers than others.
Products damaged while being used in an unintended way are not covered by the warranty.
How does the Paw Five Warranty work?
Fill out the Warranty Claim Form which requires pictures showing the defect and we’ll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge. US and Canada only. If you are outside of the US and Canada and have an issue with a Paw Five product, please contact us at support@paw-five.com.
Repair or Replace Service
Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time can be repaired or replaced for a nominal fee. See our Repair or Replace Service policies for more information.
Customer Service
If you are experiencing any problems or have any questions about your Paw Five product, our Customer Service Department is here to help. Please feel free to e-mail us at support@paw-five.com.